Frequently Asked Questions
(Q) Why should I buy from Sensible Soccer Limited?
Sensible Soccer Limited are a Sports Distribution company that aims to give you the best prices available online from a range of different manufacturers. We’re a one-stop-shop for all of your football supplies and we focus solely on the beautiful game, it’s the only sport that matters to us!
(Q) How do I place an order on your website?
Ordering is dead simple, make your selections and add them to your shopping basket. Checkout has been crafted on one page to make the buying process even easier for you, plus, you can save your details for when you come back to the store next time.
(Q) What payment methods do you accept?
We accept all major credit cards if you want your items quick, we can also accept BACS payments via invoice which is the choice of some Academies and Schools / Colleges. Contact us here if you’d prefer to pay by cheque, your items will be shipped out as soon the cheque clears!!!
(Q) Is it safe to put my credit card number into this website?
It sure is, our checkout system is fully secure, as is the whole site so your card details are encrypted and secure. We don’t store any card information so you can be sure that your payment details are processed once only!
(Q) What if I have other questions?
If you do have any questions about any element of the site, Sensible Soccer or just need some expert advice or guidance, please email us here: email@example.com or call us on: +44 (0) 1282 685 369.
(Q) When will my order ship?
Order before 12 Noon and we’ll get your shipment out the very same day. Most deliveries arrive the next day or within 48 hours by UK Mail. We can provide you with parcel tracking codes if you’d like to track your parcel in real time!
(Q) Can I pay using Paypal without a Paypal account?
Yes, Paypal has a secure checkout option that is available through our site. All other payments are processed by Stripe who is our chosen card processing provider. Both methods are fully secure so, whatever method you choose, you can be reassured to know that your details are safe.
Frequently Asked Questions (Quickplay Products Specific)
(Q) How strong are the Quickplay Kickster Academy goals?
Our Quickplay Football Goals
, Quickplay Spot Rebounders
and Quick-Hit hitting nets are all made from super durable steel tubing, complimented by flexible fibre glass uprights to help form the shape of your goal or rebounder.
The products are repeat repetition tested with ball shots up to 120kph, with the exception of our Kickster Elite target goal which has been tested with close range shots up to 100mph – a video which can be seen on our Sensible Soccer Facebook Page
(Q) I have received my Goal or Rebounder / been using my Goal or Rebounder and discovered a broken part - what do I do?
We apologise in the unlikely event that you receive damaged goods or that a part breaks, and we will happily replace the part at issue if covered under our warranty.
All you need to do is let us know when you ordered it and from what platform, ideally providing an order or invoice number.
Our friendly customer service team are available 9am – 5pm, Monday to Friday (excl. Bank Holidays) and you can reach us by phone on 0114 247 2327 or you can send an image of your goal indicating the broken part you require, along with your address, telephone number and the name of the product to firstname.lastname@example.org We will then be able to assess which part needs to be sent out to you.
If your goal is not covered under our warranty then you may purchase replacement parts here.
(Q) Is the base supposed to bend like that?
The first time you put your Kickster Goal or Rebounder together can be a bit strange if you have never done so, but within the first few seconds you will see how simple all of our products are to put together.
With all of our Play range Kickster Goals and Rebounders, there is supposed to be a small but perfectly designed curve in your baseframe before you attach the net. This is to allow the uprights on either side to help keep tension in the net, so you can enjoy your Kickster Goal or Rebounder to its full effect.
(Q) Are the uprights supposed to bend like that?
The uprights are made of a super durable and flexible fiberglass, and are designed to have a small bend in them sufficient to keep tension in the net of your Kickster Football Goal or Spot Rebounder.
We recommend bending the upright ownwards from side on, or towards you from its position locked in to the base frame.
(Q) How do I assemble my Kickster Academy Football Goal / Spot Rebounder?
All of our products from the smallest Quickplay Kickster 6 x 4 Garden
goal right up to the large 2m x 2m Pro Rebounder
come with instructions on how to assemble your product.
The great thing about our 'Kickster' range of Goals and Spot Rebounders is that the basic principle is essentially the same- once you have put one up, you can put them all up!
There are 4 constituent parts to your Kickster Goal.
The baseframe, which unfolds and clicks together to form the main floor shape of your goal so that you have a long bar across the back and two bars pointing away from the longer bar. Two steel and fibreglass 'uprights' which are pre-elasticated and sit in the remaining opening in the corner joint of the baseframe.
Lastly of course, the net, which loops around the front facing arms of the bottom of the base frame, and at the top of the upright where the net can be 'plugged in' by slightly bending the uprights towards you.
The only differences with our Spot Rebounders is the addition of the Tilt Bar, which is also Pre-Elasticated and slides along the forward facing arms of the base frame to add the tilt aspect to the Rebounder, and of course, the net is slightly different in shape but fits to the frame in the same fashion as with the Kickster Goal.
(Q) I need more bungees / net clips?
If you require more bungees to attach the net to the base frame, or net clips to attach the net to the uprights, please get in touch with us and we can send some out subject to availability.
(Q) What size Quickplay goal should I get?
While Quickplay believes that any size Kickster Football Goal or Spot Rebounder can be used in a multitude of situations and for a wide range of training scenarios for players of any age, if you need goals specifically for match day scenarios The FA outlines specific criteria to be met for certain ages.
For 5-a-side Mini Soccer in the U7/U8 category, a 12ft x 6xt goal is recommended, such as our Kickster Academy Ultra Portable 12 x 6 goal
or our super durable Match Standard 12 x 6 Match Goal
A 12 x 6 goal size is also recommended for 7-a-side Mini Soccer in the U9/U10 category.
Youth Soccer in the U11/U12 category playing 9-a-side suggests a 16 x 7 goal, for which you might consider our Ultra Portable Kickster Academy 16 x 7 goal
. From U13 onwards, the recommended size is a 21 x 7 goal which Quickplay will proudly be releasing in Ultra Portable Kickster variety and in Match Standard range in Summer 2016, to be confirmed soon...
(Q) Where is appropriate to use my Kickster Goal or Rebounder?
Your Quickplay Kickster Academy Football Goal or Spot Rebounder is perfect for the garden, the park or the beach! Its innovative design and super-quick set up time mean it can be put up and packed away in less than 2 minutes into a convenient carry-bag.
The Quickplay Kickster Elite target goal, Spot Elite Rebounder and Handball goal range have been developed with a weighted base frame and rubber feet pads, so these goals can even be used on a hard surface with no need for ground pegs or sandbags.
(Q) Do you offer a warranty?
We offer a 12 month 'no-quibble' guarantee on our range of Kickster Football Goals and Spot Rebounders where no forced damage or deliberate misuse has occurred.
New for 2015 is the Match Goal
and Match Shelter
, which we are offering a 2 year parts warranty on because we are so sure of its durability!
Just call or email our friendly team who will be able to help you.
(Q) I have an older style Kickster, what do I do if I need replacement parts?
Sadly we can no longer offer replacements on earlier generation Kicksters, such as the Green Kickster Pro 2000 and the Kickster Pro 3600 as we no longer manufacture these parts. We also no longer offer replacements for uprights or nets of the older style 'metal pin' net and corresponding upright.
If you did have these goals and need replacements, we would love to hear from you to see if we can meet your requirements, so don't hesitate to call.
(Q) I want to return an item, how do I do that?
We understand that sometimes when you order an item, you can change your mind before it arrives, and will want to return it. If this is the case, we recommend you use a registered postal service which insures you for the value of the package and allows you to track its return to us.
We are unable to refund shipping costs as we cannot claim back the costs we incur to deliver your order.
You will be refunded the subtotal; providing your item is still in new condition, has not been used and is still in its original packaging.
If the product is not in its original condition, is dirty/has been used, a restocking fee may be applied.
We are able to exchange goods if an exchange is available. In order to be eligible for a refund or exchange, items must be returned within 14 working days of the date of delivery.
(Q) How much does a Kickster weigh?